Refund Policy

Returns 
Our return policy is good for 30 days.

To be eligible for a return, your item must be unused, in the same condition that you received it in.

If 30 days have gone by since your purchase, unfortunately we can’t accept a refund or exchange. 


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us. 

Sale items
Unfortunately sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at babygotrocks@gmail.com. 

Shipping
Please Email us at babygotrocks@gmail.com

Steps will be sent to you on how to ship the product back.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Non-returnable:

  • Gift Cards
  • Bones
  • Sale Items
  • Limited Edition Items
  • Any Used Bath/Body Products

To complete your return, we require proof of purchase. 
Please do not send your purchase back without setting up a refund with us first. 

There are certain situations where only partial refunds are granted. 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery